These Terms of Service (“Terms”) apply to the website drrukavina.com and any online platforms used to provide information, resources, or access to professional services (“the Sites”). The Sites are administered by Dr. Rosemary Rukavina, and the primary website platform is hosted by Squarespace, Inc.

By accessing or using the Sites, you agree to these Terms. If you do not agree with these Terms, you may not use the Sites.

These Terms may be updated periodically. Continued use of the Sites indicates acceptance of the updated Terms.

Use of the Sites

The Sites provide general information about psychological services, mental-health resources, and the professional practice of Dr. Rosemary Rukavina. The Sites are not intended to provide professional psychological advice, crisis response, or therapy. Accessing or using the Sites does not establish a psychologist–client relationship.

The Sites are intended for individuals who are at least 18 years old or who have the consent of a legal guardian.

No Psychologist–Client Relationship

The information provided on the Sites is for general educational and informational purposes only and is not psychological advice or professional treatment. Although Dr. Rosemary Rukavina is a Registered Psychologist, the information provided on the Sites does not constitute psychological, medical, or mental health advice and should not be relied upon as such. Always consult a qualified healthcare provider for guidance regarding your personal health or treatment decisions.

Use of the Sites, contact forms, email communication, or viewing any content does not establish a psychologist–client relationship with Dr. Rosemary Rukavina. A therapeutic relationship is only formed once informed consent has been completed and services have been formally initiated through approved clinical procedures.

Jurisdictional Limitations

Psychological services may only be provided to individuals who are physically located in the jurisdictions Dr. Rukavina is registered to practice in at the time services are delivered, in accordance with provincial regulatory requirements. If you access the Sites from outside of these jurisdictions, you do so at your own initiative, and you acknowledge that the information provided does not constitute clinical care or advice.

External Platforms and Third-Party Services

The Sites may link to or integrate services hosted by third parties including, but not limited to:

• Squarespace (website hosting)

• Jane App (scheduling, secure messaging, payment processing)

• Google Workspace (email communication)

• Professional referral directories (e.g., Gottman, EMDR Canada, EMDRIA, CounsellingBC)

Use of these third-party services is governed by their own terms and policies. Dr. Rosemary Rukavina is not responsible for the content or practices of third-party platforms.

Third-Party Links and Resources

The Sites may contain links to external websites, referral directories, or third-party resources, including but not limited to Gottman Referral Network, CounsellingBC, EMDR Canada, and EMDRIA. These links are provided for convenience only. Dr. Rosemary Rukavina does not endorse, control, or take responsibility for the content, accuracy, privacy practices, or policies of any third-party website. Links or references to external websites, services, or resources are provided for convenience only and do not constitute an endorsement. Your use of third-party sites is solely at your own risk.

Registration and Security

If the Sites allow account creation or subscription features, you agree to:

• provide accurate and current information

• maintain the confidentiality of login details

• notify us of any unauthorized access

If payment is processed through the Sites or linked services, you agree to pay applicable fees. Payment information is not stored by Dr. Rosemary Rukavina.

General Conditions

We may refuse or discontinue access to the Sites at any time, for any reason. You agree not to copy, reproduce, modify, distribute, or exploit the content of the Sites without written permission from Dr. Rosemary Rukavina.

You may not use the Sites for unlawful, harmful, misleading, or abusive purposes.

Intellectual Property

All content on the Sites, including text, graphics, logos, images, videos, design elements, downloadable materials, and other intellectual property, is either owned by Dr. Rosemary Rukavina or used with permission from the rights-holder. This includes content created by Dr. Rosemary Rukavina as well as content licensed through third-party platforms used to operate the Sites. You may not copy, reproduce, distribute, modify, publish, display, perform, transmit, create derivative works from, or otherwise use any content from the Sites without prior written permission. Personal, non-commercial viewing is permitted. Any unauthorized use may violate copyright, trademark, and other applicable laws.

Prohibited Uses

You agree not to use the Sites or their content for any unlawful or unauthorized purpose. This includes, but is not limited to:

• violating any local, provincial, federal, or international laws

• attempting to gain unauthorized access to any portion of the Sites

• interfering with the security or proper functioning of the Sites

• transmitting malware, harmful code, or disruptive software

• using the Sites to harass, abuse, defame, or harm others

• scraping, data-mining, or collecting information without permission

• copying, reproducing, redistributing, or modifying content without written consent from Dr. Rosemary Rukavina

• using the Sites in a manner that interferes with another user’s experience

• attempting to impersonate another person or misrepresent your identity

We may suspend or terminate access to the Sites if prohibited conduct occurs.

Accuracy of Information

Information on the Sites is provided for general educational and informational purposes only. It is not intended as professional psychological advice, diagnosis, or treatment. Although efforts are made to ensure accuracy, no guarantee is provided that the content is current, complete, or error-free.

Nothing on the Sites should be relied upon as a substitute for professional psychological or medical advice.

Modifications to the Sites or Services

We reserve the right to modify, suspend, or discontinue any part of the Sites at any time without notice. Prices for any digital products or services, if offered, may change without prior notice.

User Submissions (Comments, Messages, Reviews)

If you submit comments, suggestions, testimonials, or other content through the Sites:

• you grant permission to use, edit, display, or distribute the content

• you remain responsible for ensuring your submission does not violate the rights of others

• you agree not to submit confidential therapeutic information through public channels

Social media communication with clients is not permitted. Messages, comments, or interactions through social media platforms are not confidential and should not be used to request or discuss therapeutic matters. For sensitive inquiries, use secure communication channels such as Jane App or direct email.

Professional Limitations and No Emergency Services

The Sites do not provide crisis or emergency mental-health services. If you are experiencing a crisis, are in danger, or need urgent mental health support, call 911 or your local emergency services immediately. In British Columbia, you may also contact the Crisis Centre at 310-6789 (no area code needed).

Disclaimer of Warranties

The Sites are provided “as is” and “as available.” No warranties are made regarding:

• uninterrupted or error-free operation

• accuracy or reliability of content

• compatibility with your devices or software

Limitation of Liability

To the fullest extent permitted by law, Dr. Rosemary Rukavina is not liable for:

• any direct or indirect damages arising from use of the Sites

• reliance on information provided on the Sites

• loss of data, interruption, or technical issues

Nothing in these Terms limits obligations required under CHCPBC, CPA, PIPA, or PIPEDA.

Indemnification

You agree to indemnify and hold harmless Dr. Rosemary Rukavina from claims arising from your misuse of the Sites or violation of these Terms.

Privacy

Use of the Sites is also governed by the Privacy Policy, which outlines the collection, use, storage, disclosure, and retention of personal information. The Privacy Policy is incorporated by reference into these Terms.

No Guarantees

Any educational materials, resources, or digital products offered through the Sites are intended to support learning and personal development. They do not guarantee any specific outcomes or improvements in psychological symptoms, relationship functioning, or well-being. Results vary between individuals.

Refund Policy

Due to the digital nature of certain products or services, refunds are generally not offered unless required under applicable consumer protection laws. Clinical or evaluation services delivered through Jane App are subject to their own policies and are typically non-refundable.

Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada. Any disputes will be resolved in the courts of British Columbia.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will continue to be effective.

Waiver

Failure to enforce any part of these Terms does not constitute a waiver of the right to enforce that part later.

Termination

We may terminate or restrict access to the Sites at any time if these Terms are violated. You remain responsible for any fees incurred before termination.

Contact Information

Questions about these Terms may be directed to:
info@drrukavina.com

Last updated: November 2025